RECENT ROLES

  • Google (2024–2026; 2021–2023)

    • Senior Manager, UX Program & Operations and Chief of Staff — Internal Developer & Engineering Experiences

    • Senior Individual Contributor, UX Program & Operations Manager — Google Workspace Design System

  • ServiceNow (2023–2024)

    • Senior Staff Design Program Manager — Internal Design Enablement

  • frog Design (2018–2021)

    • Associate Director of Program Management — clients and programs across startups, healthcare, Fintech, e-comm and retail

see resume

SKILLS

  • Knowledge of design workflows and engagement models for design teams of 5–400.

  • High EQ and experience managing design projects along tactical timelines.

  • Comfortable working within project ambiguity and evaluating and adjusting course as needed.

  • Practice anticipating and mediating issues with teams and individuals.

  • Evangelist for best practices and fan of efficient process innovation and change.

  • Effective communicator.

  • Curious.

  • Organized, organized, organized.

  • Technical knowledge range: Adobe Creative Cloud, Airtable, Asana, Basecamp, ChatGPT, Claude, Confluence/Jira, Drupal, Figma/FigJam, Github, Google Apps (incl. Gemini), InVision, Miro, MS Office/Project, OmniGraffle, Slack, Smartsheet, Trello, Typeform, WordPress, Video Production, zeroheight.

EXPERIENCE

  • Shape and lead strategic programs and initiatives ($250K–$5M) with design, product, and tech partners by leveraging design-enabling practices and systems, managing resources, budget, execution, and delivery.

  • Intentional curiosity and compassion to develop a deep understanding of cross-functional team needs to influence meaningful collaboration, value-driven prioritization, and swift issue resolution.

  • Champion progress enabled through process for impactful, scalable outcomes.

  • Forge influential relationships with stakeholders, product owners, and leadership through daily, transparent communication and serve as a respected thought partner.

  • Responsible for operational alignment, directly and positively affecting product experiences and delivery.

  • Strategically organize programs and timelines to be ambitious yet realistic while driving multiple tracks of work toward a mutual goal.

  • Advocate the value for each project and team, acknowledging and measuring successes, and monitoring morale.

  • BA in English Literature, Psychology Minor, Denison University, 2006.

  • Certificate in Graphic Design, Corcoran College of Art + Design, 2009.